Newgen iBPS Case Management

Drive customer centricity through continuous process innovation

Request Demo

Newgen Intelligent Business Process Suite (iBPS) is the BPM platform of choice for organizations looking to transform their operations through customer centric process innovations.

You can now leverage the best of traditional BPMS offerings from Newgen in combination with cutting-edge, emerging technologies in Social, Mobility, Analytics, Cloud (SMAC) and Internet of Things (IoT) to attain speed and agility in your business. The Case Management Framework built on top of the Newgen iBPS allows you to build customer centric processes with agility that gets you closer to your customers and gain a distinct competitive advantage.

  • Leverage Business Moments

    Empower resources with contextual insights and operational flexibility to take smart decisions when it really matters.

  • Become Customer Centric

    Create 360 degree view of your customers to deliver the best-in-class experience across multiple touch points.

  • Drive Change

    Preempt market dynamics and bring transformational agility in your operations to adapt to the changing situations.

Newsletter: Case Management Frameworks – Time to Look Beyond Processes

Download

Core Capabilities of Newgen iBPS

Collaborative Process Modeling

iBPS Case Management Software Capabilities - Collaborative Process ModelingYou can design smarter processes in a collaborative environment where all stakeholders work collaboratively on various aspects of the process modeling. The designed processes are then simulated using “what-if” analysis to help assess upfront the dynamic behavior of processes in varying conditions.

Learn More

Smart Process Execution

iBPS Case Management -Solution Capabilities - Smart Process ExecutionThe iBPS Workflow engine lies at the core of the platform and orchestrates all structured and ad-hoc processes. It ensures standardization yet provides the flexibility to change processes dynamically and manage in-flight process changes effectively.

Learn More

Agile Business Rules Management

Agile Business Rules ManagementThe Business Rules Management System (BRMS) helps manage business policies that govern all processes in an enterprise. It delivers new levels of agility and control by empowering users to take charge of the processes and introduce changes in real-time.

Learn More

Monitoring and Analytics

Monitoring and AnalyticsNewgen iBPS expands the scope of process analytics by encompassing active, on-demand and predictive analytics along with real-time Business Activity Monitoring (BAM). It fosters operational intelligence through improved process visibility.

Learn More

User Interface Personalization

Contextual User InterfaceNewgen Omni-App brings together disparate enterprise applications and provides a user friendly interface to access them. Personalization and contextualization allows business users to make informed decisions and enhance their productivity.

Learn More

Dynamic Case Management

Dynamic Case ManagementNewgen Case Management Framework built on top of the iBPS platform supports unstructured and dynamic processes. It allows knowledge workers to respond to unforeseeable business scenarios, while maintaining the process integrity and trackability.

Learn More

Social

SocialNewgen iBPS offers ready adapters to tap market intelligence from Social Media platforms. The solution enables enterprises to identify prospects, acquire new customers, crowdsource, cross-sell/up-sell, and manage service requests using social platforms.

Learn More

Mobility

MobilityNewgen iBPS provides enterprise users with “on-the-move” access to processes and information on their mobile devices, improving the responsiveness and overall business performance.

Learn More

Cloud

CloudNewgen iBPS delivered on cloud is a scalable, secure and reliable way to access all features of our intelligent BPM platform without significant up-front capital expenditure. Newgen iBPS on Cloud addresses the growth needs of both small and large businesses.

Learn More

Request A Demo of iBPS Case Management

Newgen Intelligent Business Process Suite (iBPS) is the BPM platform of choice for organizations looking to transform their operations through customer centric process innovations You can now leverage the best of traditional BPMS offerings from Newgen in combination with cutting-edge, emerging technologies in Social, Mobility, Analytics, Cloud (SMAC) and Internet of Things (IoT) to attain speed and agility in your business.

  • Leverage Business Moments – Empower resources with contextual insights and operational flexibility
  • Become Customer Centric – Create 360 degree view of your customers to deliver the best-in-class experience
  • Drive Change – Preempt market dynamics and bring transformational agility in your operations
  • Smart Process Execution – The iBPS Workflow engine lies at the core of the platform and orchestrates all structured and ad-hoc processes
  • Monitoring and Analytics – Our iBPS expands the scope of process analytics by encompassing active, on-demand and predictive analytics along with real-time Business Activity Monitoring (BAM).